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FAQs
How can I pay for my jewelry?
We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or . We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page.
What payment methods do you accept?
We work with Reach as our payment provider, which means you can pay with a wide range of options depending on your country:
US → Visa, MasterCard, American Express, Discover, Diners, Elo, JCB, UnionPay, ShopCash, PayPal, Venmo, ShopPay, Apple Pay, Google Pay
UK → Visa, Maestro, MasterCard, American Express, Discover, Diners, Elo, UnionPay, PayPal, ShopPay, Apple Pay, Google Pay
EU → Visa, MasterCard, American Express, PayPal, ShopPay, Apple Pay, Google Pay, Klarna
Australia → Visa, MasterCard, American Express, JCB, UnionPay, PayPal, ShopPay, Apple Pay, Google Pay
Canada → Visa, MasterCard, American Express, Discover, Diners, JCB, UnionPay, PayPal, ShopPay, Google Pay
🌍 Everywhere else → Orders are processed through our US shop, so you’ll usually see the same options as the US. Some payment methods might not be available in certain countries if restricted locally.
Is your site safe and secure?
Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
What should I do if my payment doesn’t work?
We’re sorry for the trouble!
First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
Where do I enter my discount code?
When you begin checkout, you’ll see a box beneath your order summary. Slip your code inside and tap apply to set the moon’s magic in motion. Keep in mind that only one discount code can be used per order.
Can I use a discount code on a sale item, sets or diamonds?
Discount codes can be applied to all our full-priced jewelry, excluding items already on sale, sets, or final sale pieces. These exclusions are in place because they are already offered at discounts greater than most codes, ensuring you’re getting the best possible value!
Similarly, our Moon Magic diamonds, which represent the pinnacle of craftsmanship and quality, are excluded from discount codes to maintain their fair and consistent pricing. We’re committed to providing exceptional value across all our collections, so you can always shop with confidence and satisfaction.
I was charged multiple times – what should I do?
Sorry about that! Sometimes banks place a temporary authorization hold before the real payment goes through. This can look like a double charge, but the extra amount usually disappears within a few days once the bank releases it.
If you don’t see the refund back in your account after a few days, just reach out and we’ll help sort it out right away.
How can I pay for my jewelry?
We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or . We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page.
What payment methods do you accept?
We work with Reach as our payment provider, which means you can pay with a wide range of options depending on your country:
US → Visa, MasterCard, American Express, Discover, Diners, Elo, JCB, UnionPay, ShopCash, PayPal, Venmo, ShopPay, Apple Pay, Google Pay
UK → Visa, Maestro, MasterCard, American Express, Discover, Diners, Elo, UnionPay, PayPal, ShopPay, Apple Pay, Google Pay
EU → Visa, MasterCard, American Express, PayPal, ShopPay, Apple Pay, Google Pay, Klarna
Australia → Visa, MasterCard, American Express, JCB, UnionPay, PayPal, ShopPay, Apple Pay, Google Pay
Canada → Visa, MasterCard, American Express, Discover, Diners, JCB, UnionPay, PayPal, ShopPay, Google Pay
🌍 Everywhere else → Orders are processed through our US shop, so you’ll usually see the same options as the US. Some payment methods might not be available in certain countries if restricted locally.
Is your site safe and secure?
Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
What should I do if my payment doesn’t work?
We’re sorry for the trouble!
First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
Where do I enter my discount code?
When you begin checkout, you’ll see a box beneath your order summary. Slip your code inside and tap apply to set the moon’s magic in motion. Keep in mind that only one discount code can be used per order.
Can I use a discount code on a sale item, sets or diamonds?
Discount codes can be applied to all our full-priced jewelry, excluding items already on sale, sets, or final sale pieces. These exclusions are in place because they are already offered at discounts greater than most codes, ensuring you’re getting the best possible value!
Similarly, our Moon Magic diamonds, which represent the pinnacle of craftsmanship and quality, are excluded from discount codes to maintain their fair and consistent pricing. We’re committed to providing exceptional value across all our collections, so you can always shop with confidence and satisfaction.
I was charged multiple times – what should I do?
Sorry about that! Sometimes banks place a temporary authorization hold before the real payment goes through. This can look like a double charge, but the extra amount usually disappears within a few days once the bank releases it.
If you don’t see the refund back in your account after a few days, just reach out and we’ll help sort it out right away.
How can I pay for my jewelry?
We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or . We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page.
What payment methods do you accept?
We work with Reach as our payment provider, which means you can pay with a wide range of options depending on your country:
US → Visa, MasterCard, American Express, Discover, Diners, Elo, JCB, UnionPay, ShopCash, PayPal, Venmo, ShopPay, Apple Pay, Google Pay
UK → Visa, Maestro, MasterCard, American Express, Discover, Diners, Elo, UnionPay, PayPal, ShopPay, Apple Pay, Google Pay
EU → Visa, MasterCard, American Express, PayPal, ShopPay, Apple Pay, Google Pay, Klarna
Australia → Visa, MasterCard, American Express, JCB, UnionPay, PayPal, ShopPay, Apple Pay, Google Pay
Canada → Visa, MasterCard, American Express, Discover, Diners, JCB, UnionPay, PayPal, ShopPay, Google Pay
🌍 Everywhere else → Orders are processed through our US shop, so you’ll usually see the same options as the US. Some payment methods might not be available in certain countries if restricted locally.
Is your site safe and secure?
Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
What should I do if my payment doesn’t work?
We’re sorry for the trouble!
First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
Where do I enter my discount code?
When you begin checkout, you’ll see a box beneath your order summary. Slip your code inside and tap apply to set the moon’s magic in motion. Keep in mind that only one discount code can be used per order.
Can I use a discount code on a sale item, sets or diamonds?
Discount codes can be applied to all our full-priced jewelry, excluding items already on sale, sets, or final sale pieces. These exclusions are in place because they are already offered at discounts greater than most codes, ensuring you’re getting the best possible value!
Similarly, our Moon Magic diamonds, which represent the pinnacle of craftsmanship and quality, are excluded from discount codes to maintain their fair and consistent pricing. We’re committed to providing exceptional value across all our collections, so you can always shop with confidence and satisfaction.
I was charged multiple times – what should I do?
Sorry about that! Sometimes banks place a temporary authorization hold before the real payment goes through. This can look like a double charge, but the extra amount usually disappears within a few days once the bank releases it.
If you don’t see the refund back in your account after a few days, just reach out and we’ll help sort it out right away.
